So why can't they show their tests already so that we can investigate and make up our minds before they open for sales? By not doing this they actually encourage some negative thoughts!
From: PhiBase Sales <sales@phibase.com>Date: 27 Nov 2011 04:00:17 +0100 (CET)To: eaviews@mail.comSubject: Fwd: Re: UpdatesHi Meg Yes, all EA updates are free for the first year. After this the user can choose to upgrade at a discounted rate - Members are offered a hefty discount since we will not incur cost of marketing, sales commission, etc.This enables us to meet the support and product development costs on a continued basis.Free Updates for life time is not a feasible and will not make business sense. Support staff and product development are a recurring cost. In most cases all major updates will be done by the first year. Users will be able to continue using the software without need to purchase an upgrade after the first year. Support will be free for the life time of the software.Thanks and best regards,PhiBase Sales Team
Mailed them about the free updates and reply from vendor is copied below!QuoteFrom: PhiBase Sales <sales@phibase.com>Date: 27 Nov 2011 04:00:17 +0100 (CET)To: eaviews@mail.comSubject: Fwd: Re: UpdatesHi Meg Yes, all EA updates are free for the first year. After this the user can choose to upgrade at a discounted rate - Members are offered a hefty discount since we will not incur cost of marketing, sales commission, etc.This enables us to meet the support and product development costs on a continued basis.Free Updates for life time is not a feasible and will not make business sense. Support staff and product development are a recurring cost. In most cases all major updates will be done by the first year. Users will be able to continue using the software without need to purchase an upgrade after the first year. Support will be free for the life time of the software.Thanks and best regards,PhiBase Sales Team
Quote from: EAViews on November 27, 2011, 03:11:27 amMailed them about the free updates and reply from vendor is copied below!QuoteFrom: PhiBase Sales <sales@phibase.com>Date: 27 Nov 2011 04:00:17 +0100 (CET)To: eaviews@mail.comSubject: Fwd: Re: UpdatesHi Meg Yes, all EA updates are free for the first year. After this the user can choose to upgrade at a discounted rate - Members are offered a hefty discount since we will not incur cost of marketing, sales commission, etc.This enables us to meet the support and product development costs on a continued basis.Free Updates for life time is not a feasible and will not make business sense. Support staff and product development are a recurring cost. In most cases all major updates will be done by the first year. Users will be able to continue using the software without need to purchase an upgrade after the first year. Support will be free for the life time of the software.Thanks and best regards,PhiBase Sales TeamMany other EA's manage to offer free updates and even after a less expensive outlay. The compensation comes from continuing sales which will happen if the updates keep it working. Better in my opinion to charge the appropriate amount upfront so customers are not "taxed" yearly for updates that may be offered after sustained periods of poor performance leaving customers feeling obligated to protect their initial outlay by throwing good money after bad.
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